Corporate - Soft Skills - Communication
Do you want to improve your writing skills in the workplace? Do you find yourself unsure of how to relay messages or information to your colleagues or clients?
This course will equip you with practical writing strategies. You will learn how to adapt your writing to your audience as well as how to keep your writing concise, comprehensive, and complete.
By the end of this course, you should be able to write appropriate emails, to know how to write persuasive, negative, and informative messages, as well as memos.
This course will focus on the writing process of a persuasive message. Learners will be equipped with writing techniques to make their business messages more persuasive to their audience.
By the end of this course, you should be able to write direct and indirect requests, problem-solving messages, and appropriate email subject lines.
This course will focus on the writing process of a negative message. Learners will be familiarized with what makes a negative message and how to deliver “bad news” in a business setting.
By the end of this course, you should be able to identify the need for a negative message, write negative messages in the proper structure, and appropriate email subject lines.
This course will focus on the writing process of a professional. Learners will be familiarized with the different types of reports produced in the workplace as well as how to structure a report.
By the end of this course, you will know how to properly write a feasibility report, to answer an RFP, as well as write an informal report.
This course is designed to teach you how to properly deliver your ideas and thoughts, as well as to capture your audience’s attention during your presentations.
You will learn what relevant elements to include in a presentation and how to create better slides. You will also be introduced to different presentation softwares.
This course is designed to equip you with the necessary tools needed to create and participate in professional team meetings.
You will be taught practical strategies to be a part of an efficient team meeting, both as a participant and as a leader.
In this course, attendees will learn one of the most integral skills needed for proper communication and efficiency in the workplace: active listening.
Students will learn the definition and importance of active listening in the communication process, the strategies to use as an active listener, as well as the behaviors that block communication.
In this general course, learners will be familiarized with the basics of customer service.
Learners will learn about the different types of customers and how to identify them, about professional qualities of a customer service representative, as well as how to deliver proper customer service to every customer, among other skills.
This course is designed for customer service representatives working in customer support environments, online and in-person.
Students will learn the art of communicating with frustrated customers while maintaining a professional attitude. They will taught how to react in an escalated situation using various strategies, as well as how to avoid being overwhelmed by such situations.
This course is aimed at professionals in all fields and all levels of work. The focus is on the collective bahaviors that can make up a harmonious workplace.
The objective is to raise awareness about the most common kinds of difficult coworker behaviours. It helps learners identify and become more self-aware of their behaviors at work. The course also aims to equip learners with strategies for self-empowerment, such as listening and emotional intelligence skills, as well as avoiding common behavioral pitfalls.
This course is designed to teach you how to professionally maintain a conversation over the phone.
You will learn how to properly answer the phone, to overcome phone anxiety, to handle difficult conversations, as well as what not to do while on the phone.
In this course, you will specifically learn how to take various types of phone messages.
You will learn how to take down a written message on behalf of a caller or from a voicemail, to leave voicemails, and recording a greeting message.