Corporate - Soft Skills
Do you want to improve your writing skills in the workplace? Do you find yourself unsure of how to relay messages or information to your colleagues or clients?
This course will equip you with practical writing strategies. You will learn how to adapt your writing to your audience as well as how to keep your writing concise, comprehensive, and complete.
By the end of this course, you should be able to write appropriate emails, to know how to write persuasive, negative, and informative messages, as well as memos.
This course will focus on the writing process of a persuasive message. Learners will be equipped with writing techniques to make their business messages more persuasive to their audience.
By the end of this course, you should be able to write direct and indirect requests, problem-solving messages, and appropriate email subject lines.
This course will focus on the writing process of a negative message. Learners will be familiarized with what makes a negative message and how to deliver “bad news” in a business setting.
By the end of this course, you should be able to identify the need for a negative message, write negative messages in the proper structure, and appropriate email subject lines.
This course will focus on the writing process of a professional. Learners will be familiarized with the different types of reports produced in the workplace as well as how to structure a report.
By the end of this course, you will know how to properly write a feasibility report, to answer an RFP, as well as write an informal report.
This course is designed to teach you how to properly deliver your ideas and thoughts, as well as to capture your audience’s attention during your presentations.
You will learn what relevant elements to include in a presentation and how to create better slides. You will also be introduced to different presentation softwares.
This course is designed to equip you with the necessary tools needed to create and participate in professional team meetings.
You will be taught practical strategies to be a part of an efficient team meeting, both as a participant and as a leader.
In this course, attendees will learn one of the most integral skills needed for proper communication and efficiency in the workplace: active listening.
Students will learn the definition and importance of active listening in the communication process, the strategies to use as an active listener, as well as the behaviors that block communication.
In this general course, learners will be familiarized with the basics of customer service.
Learners will learn about the different types of customers and how to identify them, about professional qualities of a customer service representative, as well as how to deliver proper customer service to every customer, among other skills.
This course is designed for customer service representatives working in customer support environments, online and in-person.
Students will learn the art of communicating with frustrated customers while maintaining a professional attitude. They will taught how to react in an escalated situation using various strategies, as well as how to avoid being overwhelmed by such situations.
This course is aimed at professionals in all fields and all levels of work. The focus is on the collective bahaviors that can make up a harmonious workplace.
The objective is to raise awareness about the most common kinds of difficult coworker behaviours. It helps learners identify and become more self-aware of their behaviors at work. The course also aims to equip learners with strategies for self-empowerment, such as listening and emotional intelligence skills, as well as avoiding common behavioral pitfalls.
This course is designed to teach you how to professionally maintain a conversation over the phone.
You will learn how to properly answer the phone, to overcome phone anxiety, to handle difficult conversations, as well as what not to do while on the phone.
In this course, you will specifically learn how to take various types of phone messages.
You will learn how to take down a written message on behalf of a caller or from a voicemail, to leave voicemails, and recording a greeting message.
This course is a general overview of the basic concepts of project management.
Learners will be familiarized with the main aspects of a project: concepts, components, phases, life-cycle, responsibilities, planning, scheduling, tools, and best practices to manage a team.
This is an all round course that covers essential business skills that are a must for all employees or anyone applying for a job, the course will arm you with the best skills to be efficient in any industry. In this course you will learn the needed technical skills to enable your team to work safely and smoothly, as well as learn how to professionally communicate verbally and in writing. Moreover, this course will help your team learn the most common ethical and business tips, to respect others and be able to work in a diverse environment.
Learn the fundamentals of digital marketing to accelerate your business online
The course covers:
-Market research and identifying target audience
– How to create a website
– How to use Social media
And Much more.
This course is aimed at professionals in all fields and all levels of work. Workplace sexual violence training is integral to any professional environment to ensure the well-being and safety of all employees.
Learners will be familiarized with the definition of sexual violence and consent using case studies. They will also learn about bystander intervention and the importance of the role they can play in a potentially sexually violent situation, as well as their role in supporting survivors.
This course is aimed at leaders, project team members, and professionals in corporations.
Learners will be taught how to increase effectiveness within their team using various types of influence skills, including negotiation and persuasive. They will also learn to recognize and react when others are trying to influence them. Learners will also learn more negotiation and persuasive skills
This course is aimed at professionals in all fields and all levels of work undergoing internal change.
The objective is to help your organization respond to minor and major changes more efficiently. This course will help learners create a change management roadmap to address the impact of the change on different departments and employees, as well as to align the leaders’ vision for change with the roles of their employees and coworkers to ensure a harmonious transition.
This course is aimed at professionals in all fields and all levels of work. Learners will be familiarized with the basic of business ethics and how they relate to the business and the individual.
Learners will be made aware of their role in setting standards and implementing business ethics.
This course is designed to raise awareness in learners about the environmental dangers that our planet is facing as well as about the impacts our daily habits can have on the planet.
Learners will be taught common environmental and sustainability terms, and be familiarized with different types of waste and waste sorting. Most importantly, learners in this course will understand how they can contribute to a waste-free workplace environment and how their choices can impact the sustainability of our planet.
In this course, you will learn the basics of food and nutrition and practical strategies for leading a healthy lifestyle and making better decisions for your health.
After completing this course, you will understand the role of carbohydrates, protein, and fats as well as other nutrients in maintaining good health, interpret nutrition labels, understand the causes and consequences of obesity, and identify healthy weight loss and weight maintenance strategies.
This training is aimed to encourage students to consider their identities and how identities are more or less keenly felt in different social contexts.
Students will be familiarized with the concept of privilege and how it operates to normalize some identities over others. They will also be sensitized to their shared identities with others.